Return & Refund Policy

At jumfao, we strive to provide high-quality fitness equipment and excellent customer service. Your satisfaction is very important to us. To make your shopping experience worry-free, we offer a clear and fair return and refund policy.

No Fees for Returns or Exchanges

We want you to shop with confidence, so we do not charge any restocking fees or other charges for returns or exchanges. If for any reason you are not completely satisfied with your purchase, you can return or exchange the product without any additional costs.

30-Day Free Return & Exchange Period

You may return or exchange eligible items within 30 calendar days from the date you receive your order. To be eligible for a return or exchange, items must be unused, in their original condition, and with all original packaging and tags intact.

Return Shipping Costs

For all returns and exchanges made within the 30-day period, jumfao will cover the cost of return shipping. We will provide you with a prepaid shipping label or reimburse your return postage after we confirm the return. Please keep your shipping receipts if you pay for postage upfront.

How to Start a Return or Exchange

To initiate a return or exchange, please contact our customer service team via email or phone. Our representatives will assist you with the process and provide detailed instructions on how to send back your item.

Contact details:
Email: [email protected]
Phone: +1 (305) 555-7890

Non-Returnable Items

For hygiene and safety reasons, some items such as personal fitness accessories or opened consumables may not be eligible for return or exchange. Please check the product description for any specific return restrictions.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and credited back to the original payment method used during purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange a replacement or full refund and cover all related shipping costs.

Exchange Policy

If you wish to exchange your product for a different size, color, or model, please follow the return process and place a new order for the desired item. We will assist you in returning the original product and provide guidance throughout.